Privacy Policy

We collect account information such as name, email address, profile image, workspace membership, and authentication details needed to operate Supermoon Reach.

When you connect TikTok or professional Instagram accounts, we collect account identifiers, profile information, post metadata, and organic performance metrics through platform authorization. The Instagram integration does not request publishing, advertising management, or private messaging permissions.

We use this information to authenticate users, connect TikTok and Instagram accounts, sync performance snapshots, display dashboards, troubleshoot syncs, improve product reliability, and provide support.

We do not sell personal information. We may share limited data with infrastructure, hosting, analytics, authentication, or support providers when needed to run Supermoon Reach.

We use technical and organizational safeguards to protect workspace data, access tokens, and analytics records. Access is limited to authorized users and operational personnel who need it to provide the service.

We retain information while accounts or workspaces are active and as needed for legal, security, or operational reasons. To request deletion of your TikTok or Instagram data, email [email protected] from your Reach account email and identify the workspace and connected account. Do not send passwords or tokens. Workspace owners can also use Accounts > Account details > Disconnect and delete data. Disconnecting without deleting retains history.

You can stop future TikTok or Instagram data syncs by disconnecting an account or revoking authorization on the platform. You can also contact us to request access, correction, or deletion of data associated with your account.

Privacy questions and requests can be sent to [email protected].

Last updated: September 30, 2026.